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Serving Flower Arranging, Gardening & Houseplant Enthusiasts since 1936. |
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Our Return, Refund & Exchange Policies/Information |
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| IF THERE'S A PROBLEM WITH YOUR ORDER PLEASE LET US KNOW IMMEDIATELY...we handle Error, Return, Refund and Exchange issues on an individual basis so we can provide you with the personal and courteous service we've become known for. We'll let you know how to proceed and what to expect when we reply to your email. Please be sure to include your name and your order number when corresponding with us. Thanks! | |||||||
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| IF YOUR PACKAGE ARRIVES AND APPEARS DAMAGED...email customerservice@dbsretail.com immediately and save the carton, packing material and merchandise. We will enter a claim with the carrier and let you know what steps to take next when we reply. | |||||||
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WE STAND BEHIND OUR PRODUCTS 100% AND WILL REPLACE AT NO CHARGE OR REFUND THE PURCHASE PRICE* FOR ANY MERCHANDISE YOU AREN'T COMPLETELY SATISFIED WITH. |
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MERCHANDISE MUST BE RETURNED BEFORE REPLACEMENTS/REFUNDS ARE ISSUED |
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*SHIPPING CHARGES ARE NOT REFUNDABLE |
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NO RETURNS WITHOUT OUR AUTHORIZATION & RMA NUMBER PLEASE! |
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ANY RETURNS RECEIVED WITHOUT AN RMA NUMBER WILL BE REFUSED |
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